Return & Refund Policy

At Kilt Attire, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing your order, as most of our products are custom made.

Custom Made Products

Most of our kilts and outfits are made to order according to customer-selected measurements and specifications. Due to the personalized nature of these products, custom-made items are not eligible for refunds unless there is a manufacturing defect or an error on our part.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, please contact us within 7 days of delivery. Clear photos of the item and packaging are required for verification.

Once approved, we will offer one of the following solutions:

Replacement of the item
Exchange for the correct product
Refund (if applicable)

Exchanges

Exchanges are accepted only in cases of manufacturing defects, damage during transit, or incorrect items shipped. Exchange requests must be made within 90 days of receiving the order.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom-made or personalized products (unless defective)
Items damaged after delivery
Items worn outdoors or altered
Products returned without prior approval

Return Conditions

Approved return or exchange items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact. We reserve the right to refuse returns that are not in resalable condition.

Refund Processing

Once a return is received and inspected, approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

Order Cancellations

Orders may be cancelled only after confirmation from our customer support team. If production has started, a 20% cancellation fee applies. Production usually begins within 1 business day.

How to Request a Return or Exchange

To request a return, exchange, or refund, please contact our support team with your order number and details of the issue.

Return Address:
Street No. 1, Roras Road
Muzaffar Pur, Sialkot 51310
Punjab, Pakistan

Email: support@kiltattire.com
Phone: +92 333 6158024